Update: Peter reached out to me regarding the issue and replaced the mat with a verified good one. I appreciated how he stood behind his product and made it right. Amazing customer service in a difficult situation.
I received the mat about 3 months ago, and it came in with two deep creases since it had been packed tightly. I reached out about it and it was suggested that I lay it flat, heat it with a heat gun, or counter bend it on the creases. None of those solutions worked and it appears to be permanently creased. I reached out to technical support (again) a month ago, with no response and followed up again today.
The mat seems like it would be good, but the creases make it hard to use for some items and honestly looks bad.